From Tester to Evangelist: Finding a calling in Live Site Quality, Jon Bach, eBay
In December 2010, Jon Bach felt at the top of his game when it came to testing projects at Quardev. As Manager for Corporate Intellect, his job was to inspire confidence that any client would be impressed at the array of ideas to find bugs and the speed at which they could be found. He felt like he could help clients get more from testing with Quardev than from any other company. He was famous for being a passionate tester who delighted in practicing ways to reveal weaknesses and vulnerabilities that mattered.
But a Voice beckoned. The Voice was eBay and it had things to teach Jon in its Silicon Valley headquarters. The offer was not one he could refuse – to change the world by improving an economic platform that enabled millions around the world to have a livelihood.
Not long after he started work, he went from Quality Manager of Search Front End to Director of Live Site Quality – making sure a vast array of existing bugs got fixed. Suddenly it wasn’t about testing and finding bugs, but driving an answer to “now what do we do?” This talk is about an idea that isn’t talked about much in testing – Customer Advocacy. This is his story of going from ardent treasure-hunter to customer ambassador and how that may affect the way you approach the pursuit of bugs.
We had some great speakers and topics:
Zephan Schroeder, Microsoft :: Batman Returns! – Test tools selection and tooling philosophy revisited
In March Zephan outlined a set of “Software Testing Tools” including categories, curation, a mind map draft, and some interactive discussion related to test tool selection and use. Zephan is back to give a quick recap, update the mind map based on audience feedback, tackle some questions brought up during the original presentation, and discuss a few new questions as time permits.
Zephan Schroeder has worked for Microsoft for over 15 years doing technical support, technical editing, program management, and software testing. He currently works at Philips Healthcare as a Senior Software Engineer testing remote service solutions for Philips medical imaging devices located around the world. Zephan also manages the TFS (Microsoft Team Foundation Server) instance providing version control, work item tracking, defect tracking, and release repository for over thirty users across 4+ product teams. Additionally Zephan is responsible for ISO 27001 audit compliance for the Remote Service Solutions development team.
When not chasing bugs Zephan enjoys raising a family of two cats, two dogs, one teenage boy, one teenage girl, and an amazing wife. When time permits he does mentoring, tech coaching, casual volleyball, and online chess (zephans on chess.com).
Software Testing Tools Mind Map (2014-03-12): mind map on xmind.net
Kevin Klinemeier: Agent for Change :: Using crowdsourcing in QA, giving you access to resources you don’t want to own
11,868 unique kinds of android devices, according to OpenSignal’s 2013 fragmentation report. 8 different Android operating systems still in use. Then there’s apple products too. How many of these do you own? Would owning all of them be a blessing or a curse?
After checking off the buzzwords (leverage the long tail of cloudsourcing to get synergy between your products and customers!) we’ll look at current and future products for using all of those wild “in the wild” users for controlled testing activities. We’ll start in the mobile space, and move on to networking, desktop, as well as usability issues such as language, layout, and culture.
Kevin has been a software developer for almost 20 years, currently working with zCrowd to build crowdsourcing solutions that change the way that high-skill work works. In his day job, he is an agile software consultant, helping developers and testers build software that is changeable, extensible, and maintainable enough to keep up with the pace of business change. He has worked in many industries including education, global logistics, legal services, and telecommunication.
Brian Gaudreau :: Saving Customers From Themselves – a new objective for software testing and quality teams
With emerging cloud solutions and strategies, it is critical that software quality teams create new ways to provide feedback to business stakeholders so that true capability can be assessed early in the delivery cycle.
Brian is currently working at Avanade as a Quality Assurance Manager. He has over 17 years of software testing and quality assurance experience relevant to telecom, enterprise metadata, government, multimedia, health care and marketing CRM platforms. In additional supporting software quality organizations, Brian’s other interests include playing live music and working with animal rescue shelters in the Pacific NW.
Joel Werdell :: Story Workflow
A product managers view of a story’s journey through the many stages of maturation, development, test and release and how QA can effectively contribute along the way.
With roots in several startup organizations ranging from non-profit outdoor education to tech ecommerce, Joel brings a passion for delighting customers through exceptional products. Day to day, he is part of the mobile group for Alaska Airlines.
Lightning Talks Part 1
Lightning Talks Part 2
Presented by 8-10 of your fellow QASIG participants
The format was the “lightning talk” where each of the speakers knew that they only had five minutes to present their idea (one at a time). Each speaker had a severely limited time-frame, but could speak about anything related to testing in that time – a new idea for status reporting or measurement, a lesson they learned on a project, an experience report about a new technique they tried, or a general test principle they want to share.
Lightning Talk Speakers, Topics, and Slides (where submitted):
|Jim Hancock, Director of Quality, IT and Customer Delivery at Geospiza||Creating a Quality Index||Most software development has become “agile,” but CMM, CobiT, PMBOK, Malcolm Baldridge and other quality process metric deployments are still large and complicated. Jim will discuss how to deploy software quality metrics that meet the following criteria: objective, non-obtrusive, flexible, repeatable, consistent, holistic, efficient and inexpensive. Most importantly, the Quality Index will provide an accurate assessment of risk and quality within any SDLC upon which logical deployment decisions can be made.|
|Jeremy Lightsmith, Seasoned Agile Coach, Trainer and Facilitator||What’s Your Conflict Management Style?||There is a model of the way people respond to conflict that looks like the attached picture. I thought it would be cool to introduce it and talk about why it’s helpful and how to use it. There’s also a related questionnaire that I can leave for everyone to see how they score.|
|Jeff Brewster, Grameen Foundation||Untethering a Test Lab||Do you have a performance test lab that can only be used onsite or has expensive software? Been forced to share lab resources due to cost or space concerns? We’ll share the steps the Mifos testing team used to move their performance test lab to the cloud.|
|Tim Tapping, SDET, Expedia||How to sprint as Agile/Lean QA on the feature team||QA has challenges if we are used to building out test plans from extensive documentation which is not present in a agile/lean development environments. We need to engage early in the iteration and help the team understand that ‘quality deliverables’ are a team activity. Drawing on my recent experience at an acquired startup which was an agile shop, I can share techniques that worked for us and pitfalls to avoid.|
|Jon Bach, Manager for Corporate Intellect, Quardev, Inc.||Tested||I’m working on a talk for Ignite (Seattle) that has a likelihood of being chosen. How much of a likelihood depends on well I can define this talk about our industry to the technical masses. I could use some feedback.|
|Lanette Creamer, Test Lead, Adobe Systems||Agile Testing Ninjas||If Adam Goucher learned everything he knows about testing from Pirates, why does Lanette insist that Ninjas hold the key? What is it about stealth, speed, discipline, and skill that translates well to Agile testing?|
|Jim Benson, CEO, Modus Cooperandi||Kaizen or Death||If we don’t improve, we stagnate. If we stagnate, we perish. Life requires change, renewal, and innovation. Evolution is innovation. In life, in business, in everything, we must continuously improve. In 5 short minutes, Jim Benson will change your life through the Japanese concept of Kaizen (continuous improvement).|
|Gary Knopp, SDET, Attachmate||Chow, Expand Your Idea of Dogfood||This talk will be a quick case study of how we were able to break out of what seemed like an obvious test strategy (using or extending our existing test system) and move to a lighter-weight, component-based test approach. This new approach includes testing the component in isolation, the usage of the component in isolation, and then the system as a whole. Ultimately we were successful in using this strategy and even completed the testing 2 weeks early.|
|Michael Wolf,Perl Trainer, evangelist, programmer, community member, town crier…||TAP – Test Anything Protocol|