November 2016 QASIG Video

Service virtualization in Action: How Alaska Airlines tests for snow storms in July

Presented by Ryan Papineau, Automated Testing Engineer, Alaska Airlines

Why did Alaska Airlines receive J.D. Powers’ “Highest in Customer Satisfaction” recognition for 8 years straight, plus the “#1 on-time major North American Carrier” award for the last 5 years? A large part of the credit belongs to their software testing team’s proactive approach to disrupting the traditional software testing process. The team uses advanced test automation in concert with service virtualization to rigorously test their complex flight operations management application, which interacts with myriad dependent systems (fuel, passenger, crew, cargo, baggage, aircraft, and more). The result: operations that run smoothly—even if they encounter a snowstorm in July. Attend this session to get a first-hand account of how Alaska Airlines leverages service virtualization to address common testing challenges and to learn Alaska Airlines’ best practices for managing the complexity of multiple dependent systems for testing.

About our speaker: Ryan uses systems engineering, cross-team collaboration, along with data analytics to provide complex test environments that behave like production.